Any purchase of our online shop can be paid by credit / debit card, Paypal or Cash on delivery.

The major part of denied transactions is caused by the limits of the debit/credit cards. Please, check it with your bank to increase the daily, weekly or monthly limit. The second most common failure is to try to make the payment with a very old or outdated browser. The bank payment gateways require an updated browser to keep your data safe at any moment. Try to make the purchase from another, more updated browser.

Muñecas Paola Reina doesn´t have access to your banking information at any time. Once you enter the payment process, you will be redirected to PayPal’s secure payment gateway (either your Paypal account or your secure gateway to pay with a card and your data is totally invisible to us.) Once the payment is made, it is The bank who gives us instant confirmation that the payment has been processed correctly.

Orders will be processed and sent within a period of between 5 and 7 working days.

Yes, 100%. All the products we sell are produced by Muñecas Paola S.L. and comply with the Spanish legislations regarding guarantee issue.

In this case you should contact us directly, because if the product has imperfections, we will replace it for a new one without having to pay any shipping costs.

In this case, you should contact us directly. Along with the product, we deliver all the warranty documentation, but in any case, you can always ask us for help in the process.

Yes, of course. Moreover, you are in your legal right (right of withdrawal in online purchases) The only thing that we will verify, is that the product is in perfect condition to return it for sale.

The term is 14 calendar days.

When you want to return any of the items you must contact our Customer Service. We remind you that in order to return an item, you must do so within 14 days from receipt of the product at the customer’s address

The refund will be made in the same way as the initial payment..

If you have received an item with some imperfection, first we apologize for that. In this case you should contact us directly, because if the product has any imperfection, we will exchange it for a new one without having to pay any shipping costs.